OPEN HOURS

Monday - Friday

10:00am to 5:00pm

Saturday

10:00am to 3:00pm.

VISIT FROCK & SOUL

163 Hardy Street

Nelson, New Zealand

STAY CONNECTED

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P: 03 777 0037

E: admin@frockandsoul.nz

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© 2017 Frock n Soul. All rights reserved

DOMESTIC

FREE SHIPPING New Zealand wide is now available for all orders over $100.

All other orders will incur postage and packaging cost of only $5.oo

We use TOLL Couriers Track & Trace to deliver within New Zealand,  This service is between 2 & 4 days.

INTERNATIONAL

THE FOLLOWING IS A TIME-LINE OF DELIVERY OUTSIDE OF NEW ZEALAND:

  • To the USA: 4- 10 DAYS

  • To the United Kingdom: 10 DAYS

  • To Other European destinations: 10-15 DAYS

  • To Canada: 4-10 DAYS

  • To Hong Kong: 5-10 DAYS

  • To Austrailia (depending on State):2-6 Days

.

International orders  pay the following flat rate:​

  • NZ$15.00 to USA, EU, UK, Asia.  This is the maximum you will pay for shipments sent out via Toll Couriers (airmail, but not tracked)

The customer is responsible for any duty/taxes that their country may apply to the value of the goods sent by Frock & Soul.

As soon as you place an order, you'll receive a confirmation via email. All orders received before 3:00 pm (NZ TIME) will be shipped out on the same day.

Once your order has left our warehouse, our back-end system will send you tracking information via email.

RETURNS

The  Return Policy outlined below relates to items purchased on this website.

 

If for any reason you are unhappy with your purchase you can return it for an exchange or refund within 14 days, providing it has not been worn or used and is in its original packaging with labels/swing tags/liners attached.

Three options are available for your returned order.

  1. Exchange it for another item/s.

  2. Issue a credit on your account for the amount of the item,  for you to use immediately or at a later date (up to 6 months).

  3. Cash refund made to the original payment method.

 

Orders that utilize free shipping option will be subject to a reduction in refund of $8.00 (urban delivery), $12.00 (rural delivery)

This charge will not apply to exchanges or store credit agreements.

 

International returns that utilize free shipping option will be subject to a reduction in the refund of $12.00.

This charge will not apply to exchanges or store credit agreements.

 

Customers are responsible for delivery costs of returns.  Track and trace services are strongly recommended, as

Frock n Soul cannot take responsibility for items lost in the post.

 

In order for a returned item to be refunded it must be received by Frock n Soul within the 14 day return period.

Address items to:

Frock n Soul

163 Hardy Street

Nelson

7010

 

Purchases from the CLEARANCE/SALE department of this website are final.  No exchanges or returns are permitted on SALE items.

This does not affect your statutory rights, which are protected under the Consumer Guarantee Act. (NZ)

We advise that you return your item/s using a recorded service for your own protection.

Your Shipping costs are not refundable unless the item is faulty in which case we will pay the shipping costs.

 You can return items bought on the website to our store situated at:

 163 Hardy Street,

Nelson. 

7010

 

Please bring the receipt/invoice with the item.  Items returned to the store cannot be refunded in store - they will be refunded via the original payment method.

Your statutory consumer rights are unaffected. Frock n Soul Ltd complies fully with the Consumer Guarantee Act (New Zealand)

 

Earrings are not returnable.

 

Swimwear: Must be returned with hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.